Overview

Welcome to The Passport Expert UK website. By using our website and services, you agree to comply with and be bound by the following terms and conditions, which together with our privacy policy govern our relationship with you. If you disagree with any part of these terms and conditions, please do not use our website or services.

Services

We provide passport application checking and submission services, including Check & Send, Check & Attend, and Premium services. While we take utmost care in reviewing and processing your application, the final decision regarding passport issuance rests with HM Passport Office.

Our services include:

• We review your application for accuracy and completeness
• We check that your photos meet official requirements
• We verify supporting documentation
• We assist with submission to HM Passport Office

Fees and Payment

Our fees are clearly displayed for each service on our website. These fees are in addition to the official HM Passport Office fees. Payment is required at the time of booking our services.

We offer a money-back guarantee if we fail to identify any errors in your application that result in rejection by HM Passport Office. This guarantee does not cover rejections due to information you provided that we cannot verify or circumstances beyond our control.

Your Responsibilities

When using our services, you agree to:

• Provide accurate and truthful information
• Submit genuine documents
• Respond promptly to any requests for additional information
• Pay all required fees
• Comply with HM Passport Office requirements

Cancellation and Refunds

You may cancel your service booking within 24 hours of purchase for a full refund, provided we haven't yet started processing your application. After this period, or if work has commenced, refunds will be at our discretion.

Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy and applicable data protection laws. We maintain appropriate security measures to protect your information and only use it for the purposes of providing our services.

Limitation of Liability

While we strive to provide accurate and helpful services, we cannot guarantee the outcome of your passport application. Our liability is limited to the amount you paid for our services. We are not liable for any consequential losses or damages.