About Us
Removing the passport stress.
We simplify British passport applications with comprehensive checks, phone/email assistance, and a full refund guarantee. We handle Fast Track and Premium services, including appointments and courier delivery. Located near Newport's Passport office, trust The Passport Expert for a hassle-free, eco-friendly experience.
The Problem:
We noticed the basic needs of British citizens were not being adequately met by the passport office on two levels.
The first problem was how complicated and confusing the entire process can be, especially when documentation is involved. One mistake on your application or a missed call from the passport office can potentially delay an application by weeks leading to confusing email communication.
The second and most frustrating is the FAST TRACK and PREMIUM services, and how difficult this process can be. Having to attend an interview at one of the few offices in the UK on a weekday, going through airport level security and having an ‘interview’ with a passport officer.
What We Do
Simplify The Process.
We will check an entire application. That means the application itself, the documentation necessary, the photograph and even offer phone call/email assistance as courtesy if any additional help is needed.
We are so confident in this service we will offer a full money back guarantee if we miss any errors, even as a small as a new photo being needed.
Meet the Team
Benjamin Johns
Senior Passport Specialist
Benjamin has years of hands-on experience inside the UK Passport Office, where he checked and approved thousands of applications. He knows the rules inside out and specialises in fast-track services, making sure every customer gets clear, expert guidance from start to finish.
Tom Johnson
Operations Manager
With over 10 years in business and customer service, Tom keeps everything running like clockwork. His organisational skills and strategic mindset ensure our service stays quick, smooth, and stress-free for every client.
Euan Bell
Chief Technology Officer
Euan is the tech mastermind behind The Passport Expert. A talented coder and IT whizz, he builds and maintains the systems that make our service fast, secure, and reliable — always looking for smarter ways to improve how we work.