Overview

At Passport Expert UK, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services. We are committed to ensuring that your privacy is protected in accordance with applicable data protection laws.

Information We Collect

We collect the following types of information:

• Personal Information: Name, address, email address, phone number, and other details necessary for passport, certificate, or change of name applications.
• Identity Documents: Passport photos, scanned documents, and other supporting materials required for your application.
• Payment Information: Payment details processed securely through our payment provider (Stripe).
• Technical Information: Cookies and usage data to improve our website functionality and your experience.

How We Use Your Information

We use your information to:

• Process your passport, certificate, or change of name applications
• Communicate with you about your orders and services
• Provide customer support and assistance
• Improve our website and services
• Comply with legal obligations

Data Storage and Security

Your data is securely stored in our MongoDB Atlas cluster, which provides enterprise-grade security features including:

• Encryption at rest and in transit
• Regular security updates and monitoring
• Secure access controls and authentication

Email communications are handled through Zoho Email, ensuring secure and professional communication channels.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Specifically:

• Application data is retained for the duration of the application process
• Cart items and incomplete applications are automatically removed after 7 days
• Financial records are kept for the period required by law for tax and accounting purposes

Third-Party Services

We use the following third-party services to process your information:

• Stripe for secure payment processing
• MongoDB Atlas for secure data storage
• Zoho for email communications
• Vercel for website hosting and analytics

Your Rights

Under data protection laws, you have the right to:

• Access your personal information
• Correct any inaccurate personal information
• Request deletion of your personal information
• Object to processing of your personal information
• Request transfer of your personal information